Contact GOV.UK One Login Before you contact us
Read our guidance if you're having a problem with:
If you're having trouble using GOV.UK One Login by yourself, you can get help from someone you know and trust. Find out what the person who helps you can and cannot do.
When you contact usIf you call or use webchat to contact the GOV.UK One Login team, you will be asked for a reference code.
This code helps us to see where you may be having a problem.
Your reference code is: 767288
Ways to contact us Webchat
Get help from GOV.UK One Login’s digital assistant or chat with a member of the support team.
You might be asked for your reference code when you chat to us.
You can chat live with our support team Monday to Friday, 8am to 8pm UK time.
The digital assistant is always available.
Use webchat
Use webchat to get help from GOV.UK One Login’s digital assistant or chat with a member of the support team.
You need JavaScript to use webchat.
The browser you’re using does not support JavaScript or it’s turned off. You can either:
contact us by phone or email instead
turn on JavaScript in your browser
You can follow the instructions to turn on JavaScript in your browser (these links open in a new tab):
PhoneYou'll need your reference code when you call.
From the UK:
0300 373 9020
Outside the UK:
+44 208 629 0008
You can call us Monday to Friday, 8am to 8pm UK time.
Find out about call charges
EmailFill in the contact form to ask for help.
We’ll reply by email within 2 days.
We’ll respond during office hours:
Monday to Friday, 9:30am to 5:30pm UK time
To find out what information we store when you contact us and how we use it, see the GOV.UK One Login privacy notice.
